Terms of Service

These terms are between you, or the practice you are signing up on behalf of, and ClearNote AI. By creating an account you accept them. If you are signing up for a practice, you confirm you are allowed to bind it.

ClearNote is sold only in the United States, to licensed behavioral health professionals and the practices that employ them.

• You must hold a valid NPI, which we verify against the CMS NPPES registry at signup.
• You must hold a current professional licence in the state you practise in.
• You must be 18 or over and legally able to enter this agreement.
• Accounts are personal. Do not share your login. Each clinician needs their own seat.

ClearNote drafts and checks documentation. It does not practise medicine and it is not clinical advice.

You are the clinician of record. Every note, treatment plan, code and assessment the software produces is a draft for you to read, correct and sign. A compliance score is our opinion about whether a document would survive scrutiny; it is not a guarantee that a payer will pay, or that an audit will pass.

You remain responsible for the accuracy of the clinical record, for your coding, for your billing, and for meeting the rules of your licence, your state and your payers.

• Solo — $290 per clinician per year, billed annually. Includes 150 AI notes per calendar month.
• Practice — $59 per clinician per month, billed monthly. Includes 300 AI notes per calendar month, plus ambient capture, treatment plans, custom templates and FHIR and 837P export.

Prices are in US dollars and exclude any tax we are required to collect. Subscriptions renew automatically until cancelled. You can cancel at any time and keep access until the end of the period you have paid for.

Note allowances reset at the start of each calendar month and do not carry over. Alongside the note count, each plan carries a fair-use limit on AI processing. The limits exist so that one unusually heavy account cannot make the service uneconomic for everyone else; we will tell you before you reach one rather than cutting you off silently.

We will give at least 30 days' notice by email before changing the price of a plan you are on. If you do not accept the new price you may cancel before it takes effect.

You own everything you put into ClearNote and everything it produces for you. We claim no rights over your clinical content.

We will not use your clinical content to train AI models. You can export your records at any time, including after you cancel, in PDF, Word, FHIR, HL7 and 837P format. How we handle your information is set out in the Privacy Policy, and a Business Associate Agreement is available.

• Share an account between clinicians, or resell access.
• Submit information you have no lawful right to process.
• Use the service to generate documentation for care that did not happen.
• Attempt to reach another practice's records, or probe the service for weaknesses without our written permission.
• Automate access in a way that degrades the service for others.

Fabricating clinical documentation is the one thing we will terminate an account for immediately and without refund. It is fraud, it harms patients, and it is the opposite of what this product exists to do.

We work to keep ClearNote running, but we do not promise uninterrupted service. We may take it down for maintenance, and we will give notice where we reasonably can.

Because the clinical record is yours and is your legal obligation, keep your own exports. Do not rely on us as your only copy.

The service is provided as is. To the extent the law allows, we exclude implied warranties of merchantability and fitness for a particular purpose.

To the extent the law allows, neither party is liable for indirect or consequential loss, and our total liability in any twelve month period is limited to the amount you paid us in that period. Nothing here limits liability that cannot lawfully be limited.

You may cancel at any time from the billing page. We may suspend or end an account that breaches these terms, and we will tell you why.

After termination you have 30 days to export your data, after which we delete it as described in the Privacy Policy.

These terms are governed by the laws applicable to ClearNote AI, and disputes are subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India. Nothing in this clause removes any right you have under the law of the US state in which you practise.

Questions about these terms: legal@clearnotesai.com.